At XAQA Shoes Store, we want you to shop with complete peace of mind. We believe in making the process of returns, exchanges, and size adjustments as smooth and hassle-free as possible. If you're not completely satisfied with your purchase, our easy and straightforward policy ensures you can make things right quickly and effortlessly.

1. Return Policy

1.1. Hassle-Free Returns
You have 7 days from the date of receiving your item to request a return. To be eligible:

• The item must be unused.
• The item must be in its original packaging.
• The item must be free from stains, damage, or any signs of wear.

1.2. How to Start a Return
To start a return, simply contact us at orders@xaqastyle.com or call us at +971 55 971 7051. Once we approve your return, we’ll send you a return shipping label and clear instructions. Please follow these instructions to ensure your return is processed smoothly. Items sent back without prior authorization won’t be accepted.

1.3. Shipping Charges
Customers are responsible for both the original shipping and return shipping costs.

1.4. Easy Exchanges
If you need a different size or want to swap your item, the easiest way is to return the original item first. Once your return is approved, you can place a new order for the item you want. We don't handle direct exchanges but this method ensures you get exactly what you need.

2. Refund Policy

2.1. Fast Refunds
Refunds are processed promptly once we receive and inspect the returned item. We’ll notify you via email about your refund status. Approved refunds will be issued to the original payment method.

2.2. Refund Timing
Expect your refund within 5-10 business days after we receive your return. The exact timing may vary depending on your bank or payment provider.

3. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, let us know right away at orders@xaqastyle.com. We’ll assess the situation and ensure it’s resolved quickly. If your return is approved, we’ll provide a return shipping label and instructions.

4. Contact Us

For any questions about returns, exchanges, or refunds, our customer service team is here to help:

• Email: orders@xaqastyle.com
• Phone: +971 55 971 7051

We're dedicated to making your experience as smooth as possible.

5. Terms and Conditions

5.1. Timely Returns
Returns must be initiated within 7 days of receiving the item. Items that are used, damaged, or missing original packaging cannot be returned.

5.2. Non-Returnable Items
Certain items, such as personalized or custom-made products, may not be eligible for return. These will be clearly noted during purchase.

5.3. Policy Updates
We may update this Return & Refunds Policy periodically. Any changes will be posted here with an updated effective date.