Frequently Asked Questions (FAQs)
Product Information
1. What ages are these roller shoes suitable for?
Our XAQA Kids Roller Shoes are designed for children aged 3 and up. For the best fit, please consult the size chart available on the product page.
2. How do I switch between wheel modes?
Switching modes is easy! Attach or remove the wheels to use:
- Double-wheeled mode (for added stability)
- Single-wheeled mode (for a more challenging experience)
- Regular sneaker mode (with wheels removed for everyday use)
3. How do the LED lights work?
The LED lights feature 16 vibrant color modes. Press the button on the side to cycle through the colors. To turn off the lights, press and hold the button for three seconds.
4. Are these shoes rechargeable?
Yes, many of XAQA shoes are equipped with LED lights and they are rechargeable. Use the included USB cable to connect to the hidden charging socket inside the buckle. Plug the other end into a USB power source for quick and easy charging.
2. Sizing and Fit
2.1. What if the shoes don’t fit?
If the shoes don’t fit, check the size chart again to ensure you selected the correct size. If necessary, you can exchange them following our return policy.
2.2. How do I know which size to choose?
Refer to the size chart on the product page, which provides detailed measurements to help you choose the best size for your child.
2.3. What if my child’s feet are between sizes?
If your child’s feet fall between sizes, we recommend choosing the larger size for more comfort and room to grow.
3. Care and Maintenance
3.1. How should I clean these shoes?
Clean the shoes with a damp cloth to remove dirt and dust. Avoid soaking them or using harsh chemicals as this can damage the materials.
3.2. How do I properly care for my XAQA Kids Roller Shoes?
Regularly wipe the shoes with a damp cloth. Ensure the wheels are securely attached and check for any signs of wear. Store in a cool, dry place away from direct sunlight.
3.3. What should I do if I notice any issues with the wheels or LED lights?
Contact our customer service team if you experience any issues with the wheels or LED lights. We will assist with troubleshooting or provide a replacement if necessary.
3.4. Can I replace the wheels if they wear out?
Yes, replacement wheels can be purchased through our accessories section. Contact our customer service team for information on how to order replacement wheels.
4. Returns and Exchanges
4.1. What is XAQA's return and exchange policy?
We accept returns and exchanges within 7 days of purchase. The item must be unused and in its original packaging. For further assistance, please contact our customer service team.
4.2. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team. Provide your order number and details about the item you wish to return or exchange.
4.3. Are there any items that cannot be returned or exchanged?
For hygiene reasons, certain items may not be eligible for return or exchange. Contact our customer service team for specific details.
5. Shipping and Tracking
5.1. Do you offer international shipping?
Currently, we offer free shipping within the United Arab Emirates. For information on international shipping, please contact our customer service team.
5.2. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. Use this number to track your order’s status.
5.3. How long does shipping take?
Shipping times may vary based on your location. Generally, orders are processed within [one working] and delivered within [2 working] days. Check your order confirmation email for estimated delivery times.
6. Payment Information
6.1. What payment methods do you accept?
We accept cash on delivery and other secure payment options including digital payment. Please check our payment page for more details.
6.2. Is it safe to use digital payment for my order?
Yes, we use secure encryption technology to protect your payment information. Your safety is our top priority.
Collapsible row
Collapsible row
7. Safety and Usage
7.1. What safety gear should be used with these shoes?
We recommend using a helmet, knee pads, elbow pads, and wrist guards while skating to ensure your child’s safety.
7.2. Can these shoes be used in wet conditions?
To maintain the shoes' performance and safety, keep them dry and avoid using them in wet or slippery conditions.
7.3. Are there any weight limits for these roller shoes?
While our roller shoes are designed for kids, they support typical weight ranges for children. For specific weight limits, please contact our customer service team.
8. General Inquiries
8.1. How can I contact customer service?
You can reach our customer service team via the contact form on our website or by email at hello@xaqastyle.com. We are here to assist you!
8.2. Do you have a physical store?
Currently, we operate online only. For any inquiries or assistance, please contact our customer service team.
8.3. Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but once an order is processed, changes may not be possible.