Exchange window
Please contact us within 7 days of delivery if you need a size, colour or product exchange.
Return or exchange
Simple support if the size or order needs attention.
We want every XAQA order to arrive correctly and fit comfortably. Please read the conditions below before requesting a return or exchange.
Product condition
Items should be unused, clean and returned with the original box, accessories and packaging.
Shipping charges
If the customer chooses to change size, colour or design, return and replacement shipment charges are paid by the customer.
Company mistake
If XAQA sends the wrong item, wrong size, or a product arrives damaged or defective, there is no exchange shipment charge to the customer.
How to request support
- Contact us by phone, WhatsApp or email with your order number and delivery details.
- Share clear photos if the item is damaged, defective or different from what you ordered.
- Our team will confirm the next step after checking the order and product condition.
All returns and exchanges are confirmed after inspection. Used, damaged by customer handling, missing-package or hygiene-affected items may not be accepted.
Contact support